Refund Policy

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Products or services purchased from QloudHost may be refunded if cancelled within 14 days of the payment with certain terms and conditions. Customers may receive the refund in the same account through which they have made the payment. 

Refund terms

  • Customers can cancel their services and get a refund but at certain conditions mentioned below.
  • If the customer’s services have been terminated,  the respective customer is not entitled to claim a refund for the purchase.
  • If you are found to be abusing our services, then your services may lead to the termination of your services and a refund is not initiated to your account in this case.
  • You cannot claim the refund if any harm on your website has been done by yourself.
  • In case you have violated our terms of services or any policy, your refund claim will immediately be terminated.
  • Customers are responsible for covering all the transactions integrated with your refund claim.
  • Only those Products and services associated with QloudHost come under our refund policy.
  • We cannot and will not take responsibility for any product or services that are not associated with QloudHost.
  • We provide a 99.95% Uptime guarantee on the Network (not on your Website).
  • If the customer faces any server-related issue and our technical support team does not resolve it, then the customer is eligible for a refund.

Products available for refund

  • Shared Hosting
  • WordPress Hosting
  • VPS Server
  • Hardware Failure

Products not available for refund

  • Offshore Dedicated Servers
  • Offshore Streaming Servers
  • Offshore Video Hosting
  • DMCA Ignored Dedicated Server
  • Netherlands Offshore Dedicated Server
  • Product Licence (for example- control panel licence, Softaculous and many more)

Products not associated with QloudHost refund policy

  • Domain Services
  • SEO Services
  • Themes and Scripts
  • Adults Servers
  • Adults Themes
  • Domain Renewal
  • Privacy Protection

Refund methods

Customers may receive the refund payment via the same or a separate mode through which the purchase has been made. You cannot claim the refund via any mode that we do not accept such as Bitcoin or any anonymous method.

Customer mode of cancellation

You may cancel the services and get the refund only within the timeframe mentioned above.

Customers can cancel the service or subscription via the mentioned modes

  • You can write an email to QloudHost
  • Cancellation can also be made via Ticket
  • From the client area of the website